Customer Relations Specialist

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Customer Relations Specialist

We are looking for an energetic and positive team member with fluent English to our growing Customer Relations department to provide top-notch customer care to our clients in United Kingdom.

FULL-TIME · TALLINN, ESTONIA

Opportunities:

  • Challenging work in finance sector
  • Constant possibilities to develop your communication skills and English language
  • Flexible work time in shifts (no night shifts!)
  • Monthly salary 1100-1400 euros (gross) and plenty of benefits 
  • Highly professional and supportive team to work with and learn from
  • Career opportunities in an international company
  • Good atmosphere and cozy office in the center of Tallinn


Main responsibilities:

  • providing superior customer care in fluent English – answering customers' inquiries via email, phone and live chat

  • processing loan applications, customer data and making credit decisions

  • advising customers in financial difficulties

  • finding solutions to customers' problems and ensure that they are being solved quickly and professionally


We expect you to:

  • have excellent communication skills and fluency in English
  • have willingness to work in shifts (no night shifts)
  • be a quick learner 
  • be able to manage multiple tasks with competing priorities 
  • be self-sufficient and able to operate efficiently without close supervision
  • be able to handle routine tasks and stress
  • enjoy communicating with customers and helping them
  • be legally authorized to work in Estonia

Previous work experience in the field of customer service and/or finance is a plus